The Bank Slate

INSIGHTS INTO THE BANKING INDUSTRY

Capital One, BOK Financial working through systems outages

Some customers at Capital One Financial in McLean, Va., and BOK Financial in Tulsa, Okla., have experienced issues accessing their accounts.

Capital One acknowledged following social media complaints that it had experienced a “tech outage” that impacted “a variety of functions.” Downdetector.com, a site that tracks user complaints about digital services, reported that 2,000 reports began coming in around 6 a.m. EST on Thursday.

The frequency of reports began to slow down three hours later.

Separately, BOK Financial said it was working to resolve a large service provider outage that impacted clients around Little Rock, Ark. The issues were impacting mobile banking and some debit cards.

A BOK representative said the company will work with customers to address issued tied to the outage.

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