The Bank Slate


Truist officially debuts new technology center

Truist Financial has officially launched its technology center in downtown Charlotte, N.C. 

The $544 billion-asset company said in a press release Tuesday that the 100,000-square-foot center features “client journey rooms,” a research lab and collaboration hubs where teams will work with clients to improve products and services. 

The new center “is ultimately all about our clients — a unique space that brings together direct client input with some of the best and brightest talent in the industry,” Scott Case, Truist’s chief information officer, said in the release. 

“As our cross-functional teams come together with clients, fintechs and large tech companies to reimagine banking experiences through listening and empathy, we’re fulfilling our purpose to inspire and build better lives and communities,” Case added. 

Truist began talking up the proposed center soon after BB&T announced plans in 2019 to buy SunTrust Banks. Executives frequently discussed their T3 objective of fusing technology and touch to build trust with clients. 

The center will serve as the home base for the Innovators in Residence program, a partnership that brings in tech visionaries from tech giants and startups to work on projects. Amazon Web Services, Verizon and Unqork are the program’s founding partners.

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