The Bank Slate


PNC converting 60% of branches to automated model

PNC Financial Services Group in Pittsburgh will convert about 60% of its branches to an automated model over the next five years. 

The $552 billion-asset company said the model will use technology to replace teller windows. The branches will also emphasize financial advice, according to the Pittsburgh Post-Gazette. 

The branches, for instance, will have video banking machines that connect customers to live tellers when assistance is needed with more complicated transactions. 

Roughly 30 branches are being transformed now, with 50 more expected to switch over this fall. Overall, about 1,560 locations would be converted between now and the end of 2026. 

PNC has noted that ATMs and mobile channels accounted for two-thirds of deposit transactions in the first quarter, an increase from 59% a year earlier. 

The bank, which recently bought BBVA USA Bancshares, recently announced that its head of retail banking is retiring. Alex Overstrom will succeed Karen Larrimer on July 1.

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